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Support Engineer
Location:
Ottawa
Description:
Is this you? Are you an experienced Support Engineer with a passion for helping customers resolve cloud, server and back-up related issues? If yes, then this position is right for you! Who are we? So glad you asked! Hosted Bizz is a top hybrid cloud solutions provider. We’re committed to delivering industry-leading solutions to our customers based on their unique business needs. For those looking to the public cloud, we’re an AWS Advanced Consulting Partner and Certified Solution Provider focused on migration, optimization, transformation, and cloud-first application consulting. We also specialize in managed cloud, backup, and disaster recovery. We have a fun, casual culture that embraces fresh ideas and innovation. We’re customer-driven and we are looking for authentic and accountable team players to collaborate with us to reach our goals. What would you do? As a Support Engineer for Hosted Bizz, you will work with the support teams to resolve day-to-day support-related issues for our clients. This hands-on role is responsible for resolving alerts/alarms from our monitoring systems and resolving customers' technical tickets while providing a high-touch customer experience to our clients. This role will report to the Support Team Lead and a Hosted Bizz Support Team member. What are the details? Primary Responsibilities: Ensure that customer requests are attended to promptly while following appropriate procedures Manage multiple tickets, prioritizing work against aggressive timelines Work with managers to plan resource availability and distribution of work Provide concise, consistent, and effective communication Work with supervisor to recommend process enhancements to improve efficiencies and customer experience Provide support for Veeam Backup-related issues as well as for Microsoft 365 customers Assist in mentoring and training junior engineers Participate in an after-hours On-Call support rotation Respond to and resolve support tickets. Visit ListedBuy for more information.
Company:
Hostedbizz
Posted:
January 5 on ListedBuy
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More About this Listing: Support Engineer
Support Engineer is a Other Art & Media Jobs Engineer Job at Hostedbizz located in United States. Find other listings like Support Engineer by searching Oodle for Other Art & Media Jobs Engineer Jobs.
Support Engineer is a Other Art & Media Jobs Engineer Job at Hostedbizz located in United States. Find other listings like Support Engineer by searching Oodle for Other Art & Media Jobs Engineer Jobs.