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Retention Associate
Location:
Ottawa
Description:
Since 1988, Distributel connects Canadians to the people, passion, and priorities that matter. By constantly challenging ourselves to simplify, add utility, and humanize the ways people do business with us, we will create a valuable experience for our customers in every way. Join an award-winning organization in its mission to provide a true alternative to Canadian consumers! LOCATIONS: Ottawa, Ontario ABOUT THE OPPORTUNITY: Reporting to the Manager, B2B Sales Operations, the Retention Associate is responsible for providing support to Internet Companies Group, B2B customers. The Retention Associate assists business customers post sale with retention, cancellations as well as credit, debit, and refund adjustments. Core to this position is the responsibility and ability to utilize sales tools to retain or right size customers and their related services and manage credit, debit, and refund adjustments. The Retention Associate is responsible for supporting both internal and external customers with a high level of professionalism with the common goal of revenue growth. KEY RESPONSIBILITIES: Serve as the customer’s advocate managing and coordinating with various teams to provide the highest likelihood for retention whilst communicating with the client during the process. Provide Billing inquiry regarding retention and cancelation requests. Interact with internal support teams to ensure all clients are served with the highest possible standards. Complete all post call processing, documenting, and updating tools in an accurate, timely and thorough manner following documented processes and workflows. Provide accurate, detailed information regarding products to be cancelled, ECF calculations and payment options in a timely and efficient manner. Monitor all team related e-mail tracking and responding within documented SLOs. Refer sales leads to appropriate location within Sales Department. Work with Manager to ensure client satisfaction i. e. notifying. Visit ListedBuy for more information.
Company:
Distributel
Posted:
January 2 on ListedBuy
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Retention Associate is a Other Art & Media Jobs Retention Associate Job at Distributel located in United States. Find other listings like Retention Associate by searching Oodle for Other Art & Media Jobs Retention Associate Jobs.
Retention Associate is a Other Art & Media Jobs Retention Associate Job at Distributel located in United States. Find other listings like Retention Associate by searching Oodle for Other Art & Media Jobs Retention Associate Jobs.