Praneeth Patlola
This listing was posted on Willhire.
REMOTE - Call Center Representative
Location:
Tucson
Description:
Job Duties We are seeking a Call Center Representative to perform a variety of tele-recruiting functions Schedule appointments while providing positive service experience to maximize appointment rates. Understands the policies and procedures associated with programs at the center. Maintains confidentiality of all personnel, donor and center information. May be cross-trained in other areas to meet the needs of the business. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. Respond to or transfer inbound calls to the appropriate party. Perform other related duties as assigned. Qualifications High school diploma or equivalent required. Minimum one year of telemarketing, customer service or call center experience is required. Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs. Excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center.
Education/experience:
1 To 2 Years
Company:
American Red Cross
Industry:
Other
Posted:
January 1 on Willhire
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More About this Listing: REMOTE - Call Center Representative
REMOTE - Call Center Representative is a Customer Service Call Center Representative Job at American Red Cross located in United States. Find other listings like REMOTE - Call Center Representative by searching Oodle for Customer Service Call Center Representative Jobs.
REMOTE - Call Center Representative is a Customer Service Call Center Representative Job at American Red Cross located in United States. Find other listings like REMOTE - Call Center Representative by searching Oodle for Customer Service Call Center Representative Jobs.