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Software Application Support Specialist
Location:
New York, NY
Description:
Ahoy there, tech wizard! Join our dynamic and energetic team at Fedcap, Inc. in New York, NY as a full-time Software Application Support Specialist ! This position provides the opportunity to work in the nonprofit sector while utilizing your IT support skills to make a difference in people's lives. We offer competitive pay and comprehensive benefits , including medical, dental, vision, a flexible spending account (FSA), short- and long-term disability, a 403(b) plan, an employee assistance program, a future mom's program, and life insurance. We can't wait to see what you bring to the table! WHO WE ARE Launched as part of The Fedcap Group in 2018, Fedcap, Inc. offers a wide array of programs and services to help individuals achieve success in education and employment to become self-sufficient adults. Our specific focus areas include case management, work readiness, vocational or employer-based training, job placement, and post-placement support. We provide a broad range of services to thousands of individuals across a growing footprint, helping them achieve economic and social well-being. We are committed to making sustainable, high-outcome, and life-changing differences for the individuals and families we serve. Our services are only as effective as the quality of the people who make up our team. To achieve our mission, we strive to attract and retain talented and committed staff who believe in our cause. This is why we provide competitive compensation, great benefits, and plenty of opportunities for personal and professional growth . YOUR LIFE AS A SOFTWARE APPLICATION SUPPORT SPECIALIST As a Software Application Support Specialist at our nonprofit, you're the go-to guy or gal for handling customer inquiries and busting pesky tech problems like a pro. With your mad skills in the JIRA ticketing system, you navigate through tickets like a ninja, creating, processing, and tracking them with ease. Your attention to detail is so precise, it's like you have a microscope attached to your eyes! You meticulously record every customer interaction and transaction, logging incidents in JIRA like a boss and documenting symptoms, root cause, and recommended solutions with clarity. Working alongside the development team, you tackle the trickiest of technical issues with gusto and always keep an eye out for new ways to improve processes and procedures. You're like a tech superhero, always ready to take on new challenges, help your team members, learn new skills, and improve overall team results. When it comes to prioritizing tasks, enhancement requests, and features, you're like a grandmaster playing a game of chess. You expertly weigh the options to maximize value and align with the product strategy. Keep on slaying those tech problems, oh great one! WORK SCHEDULE In this full-time IT role at our nonprofit, you work Monday through Friday during regular business hours . REQUIREMENTS FOR A SOFTWARE APPLICATION SUPPORT SPECIALIST High school diploma or equivalent 2+ years of experience in a customer support role for a software product Proficiency in computer and software applications, including Microsoft Office Familiarity with ticketing systems Familiarity with Agile or Scrum development processes Experience with Jira or similar service desk software Ability to maintain the highest level of confidentiality, integrity, and ethical practice Ability to navigate complex or difficult situations and bring about positive resolutions Covid-19 vaccination Do you have excellent problem-solving skills and attention to detail? Can you explain technical information in layman's terms? We need someone who works well with others, prioritizes tasks effectively, and consistently achieves goals. Bring your technical expertise to the table and make a difference in the nonprofit industry! TIME TO TAKE ACTION If you think this job is a fit for what you are looking for, great! Applying is a snap. Simply fill out our initial 3-minute application . We're excited to meet you! 10017 Job Posted by ApplicantPro
Company:
Fedcap
Posted:
December 27 2023 on ApplicantPool
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More About this Listing: Software Application Support Specialist
Software Application Support Specialist is a Computer & Software Jobs Application Specialist, Support Worker Job at Fedcap located in New York NY. Find other listings like Software Application Support Specialist by searching Oodle for Computer & Software Jobs Application Specialist, Support Worker Jobs.
Software Application Support Specialist is a Computer & Software Jobs Application Specialist, Support Worker Job at Fedcap located in New York NY. Find other listings like Software Application Support Specialist by searching Oodle for Computer & Software Jobs Application Specialist, Support Worker Jobs.