AV Field Service Technician (Sign On B)

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AV Field Service Technician (Sign On B)

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Description:

At Electrosonic, we're on a mission. A mission to design , build and support innovative technology solutions that create lasting experiences where people live, work and play. We're looking for passionate, dedicated game changers to join our team and drive the future of Electrosonic. Think you have what it takes? Read on... Questions: Do you enjoy driving success in business? Do you have an aptitude for troubleshooting complex systems and finding solutions for customers? Do you have strong communication skills? If you have answered "yes" to these questions, please keep reading to hear more about an exciting new opportunity at Electrosonic Inc. The Position: With a position at Electrosonic Inc., you join a team that provides cutting-edge solutions for world-class service. Electrosonic is made up of passionate, super-smart, energetic people, who will challenge and inspire you every day. Do you want to be part of something exciting and unique? Then please join us! We are looking for an AV Field Service Technician located in Orange County, CA and supporting the region. This position reports directly to the Field Service Manager, Operations/Service. The Field Service Technician is responsible for ensuring that Electrosonic clients have the best service experience possible by providing complete service. Your duties will include collecting information, troubleshooting, assessing the fault, making repairs and changes in support of our service customers at all levels. This role includes directly assisting contract and ad hoc customers as well as members of the Electrosonic team during and after installations. This role requires a detail minded, technically skilled individual; able to think quickly on your feet in a fast-paced environment. You need to be able to follow procedures and checklists but have the confidence to improvise when and where needed. What you will be doing? Respond to the customer's location to perform service calls Able to quickly perform troubleshooting and repair services Identify faulty equipment and convey pertinent details for RMA or possible replacement Complete preventative maintenance service calls and complete the associated paperwork Provide onsite scouting and evaluation for new systems and upgrades Actively collaborate with internal teams across the business to ensure excellent customer satisfaction and superb product and service quality Create, update and maintain service reports and necessary support paperwork Improve and grow the relationships with customers by assisting with their technology and user experience questions Provide clear information to clients in regard to next steps and answer their questions Ensure service interactions comply within defined service KPls and SLAs. Provide excellent service as part of the service team Listening attentively and empathetically to fully engage and understand customer needs Provide assistance during project commissioning Provide technical support and site specific knowledge as part of the Global Service Team Assist with the technical needs of equipment quotations for service products and/or product repairs N O T E : T h is l i s t of j ob r e s p o n s i b ilities i s n ot an a l l - i n clus i v e l i s t, th is is a ge n e ral d e s cri p ti o n. The specific tasks assigned may develop over time as the needs of the team and the customers evolves. What Experience, Skills and Attributes you will need to be successful? Ability to effectively prioritize and execute tasks under pressure Experience in working for a multi-time zone global company Excellent communication skills. Hands on self-starter Disciplined with attention to detail Intermediate experience with Microsoft suite of products Secondary Language is a plus Field Service Technician 1 Able to identify and describe typical cables and terminations used in AV systems AV System knowledge gained in a service or operational environment Hands on experience troubleshooting and supporting a variety of AV systems Ability to read, understand and convey schematics from CAD files Experience with AV tools, common test equipment, and commissioning requirements Basic understanding of network architecture Understanding of control system software Understanding of DSP and related software Understanding of media servers and content streaming Understanding of typical digital signage systems and associated networks AVIXA CTS Technology Specialist or ability to complete it within 6 months of hire date Ability to manage your time and prioritize as situations change Assigned tasks are regularly completed within the budgeted time and performed to meet or exceed quality standards established by ESI Knowledge of OSHA rules and workplace safety. Assigned tasks relating to job site work are maintained in an organized and clean manner Follows and maintains proper safety practices in accordance with OSHA, Site safety requirements, and/or ESI Standards What qualifications are required? Ability to analyze customer situations, make decisions and solve problems under pressure. Ability to work with a high degree of accuracy and detail. Basic numeric skills. Ability to maintain positive working relationships with management, co-workers, clients and vendors. Ability to communicate effectively face-to-face, in groups, and via telephone and written communication. Ability to be detail oriented and work without supervision. High School diploma required College degree in a related technical field a plus Strong desire to learn and be trained. Previous AV or IT Experience is required Experience Tier I 1+ years Technical AV experience WORK LOCATION: Hybrid work location, 50% work from Home, 30% work at various customer sites, 20% travel outside of your immediate area. Ideal candidate will have: Significant experience with standard AV troubleshooting methodology Experience with digital signage systems Experience with AV Networks Familiar with multiscreen displays functioning as video walls Experience with PTZ Cameras and streaming SPECIAL PHYSICAL REQU I R E M E N T S : The employee must be able to regularly lift 25 pounds and occasionally lift 75 pounds. Specific vision acuity requirements include close vision, depth perception, and color recognition. This person will frequently be required to be on step ladders up to 12' and extension ladders to 26'. Occasional use of a man-lift up to 40' will also be required. Note: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Travel: up to 20% overnight travel W O RKW EE K & H O U R S : 40 h o u rs - M o n - Fri. Flexible schedule is required Typical hours are between 0700 to 1900 A dd iti on al h o u rs including w e e ke nd s a s r e qu ir e d o n a n o ve rt i m e b a s i s, if over 40 hours. Must b e fl e xi b l e t o work occasional late and weekend shifts Salary Range: $32.00 - $40.00 per hour / Based on experience. $1,000 Sign on bonus Company Description: Electrosonic is a worldwide audio-visual company with extensive experience in designing, project managing, engineering and supporting AV systems and products. Founded in 1964, the company has always been among the first to apply new technology to create tailored, state-of-the-art solutions that meet the challenges of the professional AV market. With over 50 years of experience working on complex projects, both large and small and in multiple geographic territories, Electrosonic has developed a reputation that is unsurpassed in the industry. Many of Electrosonic's projects have been recognized with key industry and sector awards. Electrosonic aims to develop lasting relationships by working in partnership with our customers and suppliers and all others involved in the project. Job Posted by ApplicantPro

Company:

Electrosonic

Posted:

December 26 2023 on ApplicantPro

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AV Field Service Technician (Sign On B) | Field Service Technician in Customer Service Job at Elec1

AV Field Service Technician (Sign On B)

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