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Service Manager HVAC / Solar Pool
Location:
Rancho Cordova, CA
Description:
Service Manager HVAC / Solar Pool Compensation up to 150k plus bonuses Job Description The Service Manager reports to the Director of Operations & Vice President of Operations and has overall responsibility for the profitable and successful client satisfaction performance of all service functions. The Service Manager is the Day-to-Day pulse and momentum of the Service department and sets the tone for service to our clients - this is a 365-day service commitment to clients. This position is a high-visibility leadership role that organizes, schedules, trains, directs, and motivates the field work force (service team members). This position directs the overall success and profitability of the department. The Service Manager conducts meetings with their teams and provides regular training and coaching sessions. The Service Manager will set monthly targets/budgets and then conduct daily huddles to ensure the team is aligned, that daily targets are met, and that resources can be shifted as necessary to support our team and our clients. The Service Manager will be an integral part of vendor relationships and will make recommendations to the President, Vice President of Operations and Director of Operations. Final decisions by the President will be implemented with care and consideration of balancing good relations and best support and pricing available to the company. The Service Manager will ensure that the vendors support the company directly and make no special offerings or considerations directly to company staff; vendors will not offer anything to an employee of Sierra Pacific without the consent of the President and that the company resources are serving the best interest of the clients and the company team goals. The Service Manager will work close with employee administrative issues (pay, benefits, worker comp./insurance) to provide good leadership to the team members as well as to maintain compliance with applicable laws and regulations. The Service Manager will collaborate with the Director of Operations in conducting counseling, coaching, and performance reviews of Service Department team members. This position will conduct ride-a longs and make job site visits as necessary to gain first hand perspective to team performance or to handle an escalation or other important matter that requires leadership presence on the scene. Qualifications and Key Tasks Drive Service and Maintenance Revenue for an annual growth of 10% Customer Satisfaction measured at 4.8 stars or better - Customers who would buy again. Train Service Team Members to deliver a "Wow" experience to clients, hold accountable for using proper scripts to ensure consistent experiences to clientele Implement, and Maintain a Safety Program for the company to sustain a Workers Comp MOD Rate of 85 or lower Implement and Maintain a Vehicle Safety, Operations and Maintenance program that results in the company having low insurance rates, high vehicle cleanliness and image, and low repair costs Implement strict inventory controls and work with vendors for optimal cost and support to the company Develop and Provide Pricing/Price Pages for review and approval by the President, VP Ops and Director of Operations to maintain Gross Margin targets Ensure Service team staff is compliant with internal processes for fiscal accountability and employee administrative compliance Callbacks less than .5% of demand service sales and maintenance calls Accessory closing ratio 20% or better in Service
Company:
Sierra Pacific Home And Comfort
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Service Manager HVAC / Solar Pool
Service Manager HVAC / Solar Pool is a Customer Service Service Manager Job at Sierra Pacific Home and Comfort located in Rancho Cordova CA. Find other listings like Service Manager HVAC / Solar Pool by searching Oodle for Customer Service Service Manager Jobs.
Service Manager HVAC / Solar Pool is a Customer Service Service Manager Job at Sierra Pacific Home and Comfort located in Rancho Cordova CA. Find other listings like Service Manager HVAC / Solar Pool by searching Oodle for Customer Service Service Manager Jobs.