Volunteer Services Coordinator

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Volunteer Services Coordinator

Location:

Ewa Beach, HI

Description:

JOB/POSITION TITLE : Volunteer Services Coordinator STATUS : Exempt PRIMARY PURPOSE : Assist in coordinating and evaluating Hawaiian Humane Society's volunteer programs, facilitating engagement and providing daily support for volunteers and ensuring the organization's needs are met through volunteer support. Reports To : Senior Manager of Volunteer Services Supervises : Volunteers ESSENTIAL DUTIES/FUNCTIONS : People Care. Ensuring internal and external patrons (employees, volunteers, Hawaiian Humane partners and community members) and their needs are a primary focus. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances and will occur through face to face, telephone, and electronic mail. Employees are expected to actively support a positive team environment, directly address conflict with the goal of problem solving and appropriately express concerns. This position interacts with and collaborates with employees and volunteers at all levels of the organization. Customer Care. Deliver high-level customer service to Hawaiian Humane community members via Volunteer Programs including recruitment, training, follow up support, and needs related to department assigned volunteers. Communicate with a diverse group of people in a consistently compassionate, informative, respectful and professional manner. Manage emotionally difficult situations with strong communication skills and empathy. Volunteer Recruitment & Retention. Assesses and responds to volunteer inquiries about volunteering and coordinates recruitment strategies. Responsible for aiding in the retention of volunteers by ensuring a quality experience through relationship building, implementation of volunteer retention programs, and organizing volunteer recognition events. Organize engagement opportunities for volunteers throughout the year. Represent the Hawaiian Humane Society and Volunteer Services team at community events as needed for recruitment. Volunteer Orientation, Training & Development . Supports the organization in assisting and leading the volunteer onboarding process including, but not limited to, application and data processing, volunteer orientation, interviewing potential volunteer candidates, general volunteer training, assisting program leaders as needed in training and development of their department-specific roles, coordination of specialized training, policies and procedures, safety protocols, and ongoing training and development as needed. Program Assessment, Development & Growth. Work with the volunteer services manager to assess and monitor programmatic efficacy and impact by benchmarking and examining retention and engagement. Maintain educational and training materials for internal and external use. Support the creation of the monthly volunteer newsletter. Create and maintain digital orientation and digital training classes, while also working with team members and partners on in-person training class opportunities . Volunteer Scheduling. As part of the onboarding process, determine each volunteer's regular schedule and coordinate with the relevant department(s). Identifies and schedules volunteers to assist staff with special tasks and projects upon request. Manages group volunteer experience scheduling and coordination. Manages the overall volunteer schedule and makes schedule updates as needed. Volunteer Supervision. Responsible for aiding each department in supervising and engaging with volunteers on a daily basis to ensure volunteers have a positive, quality experience and are following proper protocol, procedures, and best practices. Relationship Management. Responsible for resolving issues that volunteers may encounter. Works directly with the appropriate staff member(s) to determine the cause of the issue and resolve the situation. Sets expectations of policies and best practices for staff and volunteers and follows up with volunteers and staff regarding any previous issues. Interdepartmental Communications. Participates in meetings with other members of the department and shares ideas and suggestions designed to improve volunteer programs and the organization as a whole. OTHER DUTIES/FUNCTIONS : Operations Support. Works with other departments within the organization to resolve issues of mutual concern and improve operations. Other Duties as Assigned. May include organization-wide support as needed, including but not limited to participation in events, serving as spokesperson, fundraising, covering other operational departments, and Hawaiian Humane's role as a first responder to disasters. JOB CONDITIONS : Work Environment : Indoors and outdoors as needed. Equipment Use : Computer, database, and telephone systems. Use of all sheltering related animal equipment including tools for containing animals humanely, safely, and securely. Use of Hawaiian Humane Vehicles. Hours : Based on operational requirements. Shift times are scheduled to support organizational needs and may include evenings, weekends and holidays. MENTAL, PHYSICAL & COMMUNICATION DEMANDS : Must have strong mediation skills and exercise compassion, patience and tact when working with difficult, emotional or angry people. Requires working with people and animals in a pleasant, courteous and professional manner. Must have excellent people management skills, able to build a good rapport with people of all ages and be sensitive to the needs of teenagers, the elderly, and people with disabilities. Must maintain and present proper conduct, personal appearance, and office space as a professional. Includes well-groomed and professional appearance and tidy office areas. Requires ability to work independently and prioritize multiple tasks. Requires ability to analyze data. Requires occasional lifting and carrying up to 30 pounds with or without reasonable accommodations. Must be able to communicate effectively, both orally and written, when giving presentations, interviews, training and supervision. QUALIFICATION REQUIREMENTS : Skills/Knowledge : Must have basic computer knowledge and ease in navigating and utilizing several Microsoft applications such as Outlook, Excel, Word, and PowerPoint. Proficiency in the use of these applications and other graphic design software such as Adobe Photoshop, Adobe Illustrator, Canva, etc. preferred. Education/Training : College degree or equivalent experience preferred. High School diploma or equivalent required. Experience : A minimum of one years' experience in a supervisory capacity or similar role working with and overseeing volunteers preferred. The above information on this job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Company:

Hawaiian Humane Society

Posted:

December 26 2023 on ApplicantPro

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Volunteer Services Coordinator | Volunteer Services Coordinator in Production Job at Hawaiian Huma1

Volunteer Services Coordinator

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