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Cyber Center Help Desk Specialist ll-Sierra Vista, AZ
Location:
Sierra Vista, AZ
Description:
DirectViz Solutions, (DVS) provides strategic IT consulting services to meet mission requirements for our government clients. DVS is hiring for a Cyber Center Help Desk Specialist ll to work in Sierra Vista, Arizona at Fort Huachuca. This position will support the RCC-CONUS, which provides a cutting-edge technology environment. An active Secret clearance, or higher, is required.CYBER CENTER HELP DESK SPECIALIST IIDESCRIPTION: Lead shifts ranging from 1 to 12 analysts (to include coordinating breaks, lunches, etc.) Monitor group mailboxes and prioritize emails by order of importance Recognize and communicate issues/trends observed from emails and ticket creations Monitor team ITSM queues for activity Ensure accuracy of shift's high and critical priority tickets Provide guidance and direction to help desk specialists on the team's processes and procedures Maintain the shift log and ensure accurate, thorough and clear communication from shift to shift Assist with training (as requested) Provide reporting (as needed) Perform quality assurance follow-up with customers/end users Create, modify and escalate Incidents/tickets, translating user requests into logical format for use by analysts in troubleshooting Resolve incidents/tickets in accordance with documented procedures Maintain a professional demeanor with our military, civilian and contractor customers MINIMUM EDUCATION & EXPERIENCE: HS +3 years of customer service, inside sales or help desk experience Or AA/AS +1 year of customer service, inside sales or help desk experience Or BA/BS Active Secret clearance or the ability to obtain an interim Secret clearance REQUIRED SKILLS: Strong verbal and written communication skills Excellent people and phone skills Ability to prioritize and multi-task Experience with Microsoft Office products (Word, Excel, Outlook) Experience with Remedy ITSM Type a minimum of 40 wpm Work within a dynamic environment where requirements shift routinely Must be able to work all shifts (day/swing/midnight) Must be able to work weekends and holidays, as required. Schedule is subject to change in order to fulfill the needs of the mission. PREFERRED SKILLS & EDUCATION: Regional cyber center help desk experience Management experience Attention to detail Organizational skills Ability to remain calm under pressure. PHYSICAL REQUIREMENTS: Ability to sit, stand, walk for extended periods of time Ability to use a computer Ability to climb, kneel or crawl Ability to lift up to 20+ lbs. Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites.DirectViz Solutions, LLC provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
Company:
Directviz Solutions
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Cyber Center Help Desk Specialist ll-Sierra Vista, AZ
Cyber Center Help Desk Specialist ll-Sierra Vista, AZ is a Customer Service Help Desk Specialist Job at Directviz Solutions located in Sierra Vista AZ. Find other listings like Cyber Center Help Desk Specialist ll-Sierra Vista, AZ by searching Oodle for Customer Service Help Desk Specialist Jobs.
Cyber Center Help Desk Specialist ll-Sierra Vista, AZ is a Customer Service Help Desk Specialist Job at Directviz Solutions located in Sierra Vista AZ. Find other listings like Cyber Center Help Desk Specialist ll-Sierra Vista, AZ by searching Oodle for Customer Service Help Desk Specialist Jobs.