This listing was posted on ApplicantPro.
Help Desk Specialist, Senior
Location:
White Sands
Description:
Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Senior Help Desk Specialist for an exciting opportunity located in White Sands, NM. Job Description and Responsibilities Providing user management support for processing account create and change request forms, submitting and tracking account requests, troubleshooting individual account issues, account creation, account termination Recording, analyzing, and preparing required reports regarding problem resolution occurrences and trends Developing standard operating procedures and user self-help training aids (e.g. tips and tricks, frequently asked questions) for recurring problems Ensures the timely process through which problems are controlled. Problem recognition, research, isolation, resolution, and follow-up steps. Supports end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Follows an ITIL process to resolve incidents from beginning to end and has a very mature customer service outlook. Required Knowledge, Skills and Abilities (KSA) Help Desk / IT Support Experience Ability to communicate effectively both orally and in a written form with users and office staff Ability to work independently and within a team structure Ability to set priorities and organize work to meet deadlines Ability to establish and maintain a cooperative working relationship with those contacted during the course of the workday Desired KSA Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, team lead, management, and government customer Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision Minimum Training, Education, and Certifications CompTIA A+ or Security+ certification required at time of hire 5+ years professional experience HS or related discipline Minimum Clearance Active Secret Physical Requirements Ability to sit, stand, walk for extended periods of time Ability to use a computer Additional Requirements Other duties as assigned Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
Company:
ESM
Posted:
December 26 2023 on ApplicantPro
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ApplicantPro
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Help Desk Specialist, Senior
Help Desk Specialist, Senior is a Customer Service Help Desk Specialist Job at ESM located in United States. Find other listings like Help Desk Specialist, Senior by searching Oodle for Customer Service Help Desk Specialist Jobs.
Help Desk Specialist, Senior is a Customer Service Help Desk Specialist Job at ESM located in United States. Find other listings like Help Desk Specialist, Senior by searching Oodle for Customer Service Help Desk Specialist Jobs.