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Part Time Guest Services Associate
Location:
Westminster, CO
Description:
Title: Part Time Guest Services Associate Department: Guest Services Position Reports to: Membership & Guest Services Lead Direct Reports : None About Butterfly Pavilion: Here at Butterfly Pavilion, we transform the way people think about invertebrates. These small but mighty animals that surround us are so much more than people think. They are everywhere because everything depends on them. They are the hidden heroes of the animal kingdom. As the leader in invertebrate knowledge, inspiration and connection, Butterfly Pavilion works to foster an appreciation of these critical animals by educating the public about the need to protect and care for threatened habitats globally, while conducting research for solutions in invertebrate conservation. Whether it is providing unique, hands-on learning experiences in our exhibits and educational programs, conducting new research that sets the standard for zoos across the country or building innovative solutions for species and habitat conservation in countries around the world, Butterfly Pavilion is leading the way in ensuring invertebrates are protected for the future. FLSA Status: Part-time Hourly (up to 20 hours a week) Salary : $16.00 per hour Position Summary: The Guest Services Associate is a part-time position responsible for the direct day-to-day operations of the front desk ensuring an excellent member and guest experience from the point of entry to the zoo while processing box office and online admission tickets and selling and renewing memberships, thus honoring the Butterfly Pavilion's mission and guaranteeing repeat guest and member visitation. Essential Functions: Guest Services and front desk Set the tone of the guest experience by creating a welcoming environment by greeting each guest and member with enthusiasm and processing admission with accuracy. Follow opening and closing procedure for the front desk. Process admission tickets, new memberships and renewals, discounts, and phone reservations through the POS system. Check in and process payments for group reservations. Be knowledgeable about and follow policies and procedures. Cash handling - issue accurate change to guests and count down cash drawer at the end of shift with minimal error. Preform daily tasks including but not limited to answering the main phone line and transferring calls, data entry, lost and found processing, creating membership packets and other duties as assigned. Be knowledgeable about all areas of Butterfly Pavilion and accurately share the information with guests and members through face-to-face interactions, phone, and email. Communicate with supervisor about computer malfunction or system issues. Other duties as assigned Membership sales and services: Sell and renew memberships to meet daily and weekly revenue goals. Be extremely knowledgeable about membership levels, pricing, policies, and procedures. Address member issues and needs accurately and timely. Answer all incoming questions about membership through face-to-face interactions, phone, and email. Process online memberships. Create and distribute membership packets. Membership form data entry and update records. Qualifications / Experience: Qualifications: High School Diploma required. Positive, friendly, and outgoing personality. Punctual and dependable attendance. Ability to work effectively in a fast-paced, noisy environment. Ability to work flexible hours with a varied schedule including evenings, weekends, and holidays. Ability to communicate and work effectively with others. Experience: Experience in guest services, membership, or hospitality highly preferred. Customer experience and cash handling experience. Multi-tasking and organizational skills. Working knowledge of POS systems, Microsoft Office Suite and internet. Strong communications skills both verbal and written. Ability to take the initiative and work independently. Work Environment While performing the responsibilities of the Guest Services Associate, these work environment characteristics are representative of the environment the Guest Services Associate will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the Guest Services Associate. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually moderate to moderately loud. Physical Demands These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions within this position. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Guest Services Associate. While performing the responsibilities of the Guest Services Associate, the employee is required to see, talk and hear. The employee is required to sit and use his or her hands and fingers, to handle, push/pull, grasp, or feel. The employee is often required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. The employee must be able to lift 25 pounds. Work schedule: A range of part time hours in a typical work week will be 9 hours per week with the possibility of up to 20+ hours. Open availability is required for this position including afternoon, morning shifts on both weekdays, weekends and holidays. Final schedule will be determined by the Director of Membership and Guest Experience and the candidate selected for this position. How to Apply: Butterfly Pavilion is an Equal Opportunity Employer and encourages people of all backgrounds to apply for open positions and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty or veteran status. Applicants must submit a Resume and Cover Letter to the following link: https://www.applicantpro.com/openings/butterflies/jobs/2636099-20970 Position is open until filled. No phone calls or drop-ins please. Position is open until filled. Job Posted by ApplicantPro
Company:
Butterfly Pavilion
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Part Time Guest Services Associate
Part Time Guest Services Associate is a Jobs Part Time Guest Services Job at Butterfly Pavilion located in Westminster CO. Find other listings like Part Time Guest Services Associate by searching Oodle for Jobs Part Time Guest Services Jobs.
Part Time Guest Services Associate is a Jobs Part Time Guest Services Job at Butterfly Pavilion located in Westminster CO. Find other listings like Part Time Guest Services Associate by searching Oodle for Jobs Part Time Guest Services Jobs.