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Helpdesk Associate
Location:
Halifax
Description:
Req ID: 263923 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). This is a hybrid role - partial remote/partial onsite. Only candidates local to Halifax can be considered. Responsibilities • Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals. • Answers the help desk line and responds to users’ requests regarding computer systems. • Acknowledges receipt of all user requests within defined service levels. • Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information. • Maintains user information and documentation. • Participates in ensuring that client requests via the ticketing system are managed to closure. • Delivers results in support of achieving the organization’s Service Level Agreements. • Prioritizes work based on time and complexity requirements. • Exercises sensitivity to due process and proper pacing. • Routes clients when appropriate to proper support queues. • May identify opportunities for process improvements that contribute to the achievement of business metric goals. • Solves problems consistently and completely with minimum supervision. • Partners with employees to obtain resolution to complex technical issues. • Performs quality audits Skills 1+ year in customer service role Call center experience preferred Technical support experience preferred The ability to work in a team environment and commit to a flexible work schedule, preferably the ability to accommodate a daytime, evening or overnight shift Fantastic communication skills and current customer service experience is necessary Exposure to troubleshooting Windows (Windows XP, Windows Vista. Visit ListedBuy for more information.
Company:
NTT Data Services
Posted:
December 23 2023 on ListedBuy
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More About this Listing: Helpdesk Associate
Helpdesk Associate is a Customer Service Help Desk Job at NTT Data Services located in United States. Find other listings like Helpdesk Associate by searching Oodle for Customer Service Help Desk Jobs.
Helpdesk Associate is a Customer Service Help Desk Job at NTT Data Services located in United States. Find other listings like Helpdesk Associate by searching Oodle for Customer Service Help Desk Jobs.