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Assistant Manager, Performance Enablement
Location:
Mississauga
Description:
Requisition ID: 190615 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Reporting to the Manager – Performance Enablement, the Assistant Manager contributes to the overall success of Retail Operations (RO) in Canada and Dominican Republic by ensuring specific goals, plans and strategic initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted comply with governing regulations, internal policies, and procedures. The incumbent supports the Performance Enablement (PE) Manager in enabling high performance by leading assisting with onboarding/offboarding activities, training, and skill building, raising Standard Operating Procedures (SOPs) update requests, reviewing and signing-off on Communication Online Request Environment (CORE) events, monitoring calls, and preparing productivity reports and related insights. The Assistant Manager also acts as a first point of contact for remediation activities, audit issues, system issues and escalations from internal and external customers. Accountabilities Onboarding/offboarding, training, and skill building: Assists with onboarding, including arranging for system access leveraging Authorized Role Templates (ARTs) Assists with training programs, documents, job aids, huddle guides, and resource tools, and leverages them in the delivery of skill building sessions Assists with continuous evaluation of call scripting, standardized case commentary/notes Standard Operating Procedures (SOPs) and Communication Online Request Environment (CORE) events: Submits requests to update applicable SOP when any changes to a process or function is identified Assists stakeholders in identifying subject matter experts (SME) within their Business Unit or acts as one whenever possible for SOP process mapping sessions Reviews CORE events (e. g. changes to branch Job Aids and Manuals & Guides) relevant. Visit ListedBuy for more information.
Company:
Scotiabank
Posted:
December 23 2023 on ListedBuy
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More About this Listing: Assistant Manager, Performance Enablement
Assistant Manager, Performance Enablement is a Executive Assistant Manager Job at Scotiabank located in United States. Find other listings like Assistant Manager, Performance Enablement by searching Oodle for Executive Assistant Manager Jobs.
Assistant Manager, Performance Enablement is a Executive Assistant Manager Job at Scotiabank located in United States. Find other listings like Assistant Manager, Performance Enablement by searching Oodle for Executive Assistant Manager Jobs.