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Continuous Improvement Senior Analyst - Contact Centre Insights & Analytics
Location:
Markham
Description:
48759 - Markham - Rotation - Up to 24 months Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play. It’s an exciting time to join the team at Hydro One! Job Function : Continuous Improvement Senior Analyst - Contact Centre Insights & Analytics The Continuous Improvement Senior Analyst is responsible for identification, design and delivery of strategic process improvements throughout the business using Six Sigma methodology (Black Belt trained) to support a continuous process improvement culture. Support the business by improving the customer experience, creation of capacity, revenue generation and cost reduction. This individual must work effectively with their peers to ensure that an integrated approach is delivered through all business processes. General Accountabilities: Perform business process analysis: Current state process analysis, current state performance and metrics, issue identification, root cause analysis, business case development, cost benefit analysis, and future state design. Identify opportunities for improvement, recommend and implement optimal solutions; measure observed improvements; support process changes and reports Conduct feasibility analysis on improvement initiatives resulting from brain storming sessions, process reviews and management level requests Review and audit improvement initiatives to ensure compliance with customer requirements and various process improvement efforts, methods and standards Develop, review and recommend modification to processes to improve effectiveness and efficiency. Visit ListedBuy for more information.
Company:
Hydro One Networks
Posted:
December 19 2023 on ListedBuy
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More About this Listing: Continuous Improvement Senior Analyst - Contact Centre Insights & Analytics
Continuous Improvement Senior Analyst - Contact Centre Insights & Analytics is a Other Art & Media Jobs Analyst Job at Hydro One Networks located in United States. Find other listings like Continuous Improvement Senior Analyst - Contact Centre Insights & Analytics by searching Oodle for Other Art & Media Jobs Analyst Jobs.
Continuous Improvement Senior Analyst - Contact Centre Insights & Analytics is a Other Art & Media Jobs Analyst Job at Hydro One Networks located in United States. Find other listings like Continuous Improvement Senior Analyst - Contact Centre Insights & Analytics by searching Oodle for Other Art & Media Jobs Analyst Jobs.