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CSMR Representative - Canada Operations (US Remote)
Location:
Calgary
Description:
As an NRG employee, we encourage you to think creatively and proactively about your career choices. Our work environment is dynamic and the career opportunities across our businesses offer variety and challenge. Providing career growth to our own employees is critical to our ongoing success--take charge of your career goals and empower your future! Summary: The Customer Support and Market Relations (CSMR) Complex Transaction Representative will support the regulated and deregulated Canadian (Alberta) electricity and natural gas market in the NRG Home organization. The CSMR Complex Transactions Representative is the point of referral for all transaction-based customer issues and/or billing disputes referred by Customer Care Representatives. It also includes Vacancy and Customer Support. Being the last line of the resolution, this role is responsible for the complete, accurate, and timely resolution of escalated customer issues. The Representative must demonstrate analytical problem-solving abilities, and be able to independently resolve issues. The Representative must also demonstrate the ability to learn quickly, apply new methods of resolution, and assume broader execution capabilities currently distributed throughout the operations organization. Customer contact may be required. Essential Duties/Responsibilities: Resolve highly complex residential and small commercial customer account issues. This requires analytical skills to review data, analyze information, diagnose a resolution, and perform all system and/or market corrections including re-bills, adjustments, or clearing of transactions and billing failures. Requires the ability to execute complex resolution paths, including various skills currently exhibited in organizations such as Enrollment Transaction Management, Billing, Credit, Disputed Bills, Issue Resolution Desk, and the Utility Commission Team. Requires interaction with market entities, such as the Distributors and other. Visit ListedBuy for more information.
Company:
NRG
Posted:
December 11 2023 on ListedBuy
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More About this Listing: CSMR Representative - Canada Operations (US Remote)
CSMR Representative - Canada Operations (US Remote) is a Other Art & Media Jobs Csmr Representative - Canada Job at NRG located in United States. Find other listings like CSMR Representative - Canada Operations (US Remote) by searching Oodle for Other Art & Media Jobs Csmr Representative - Canada Jobs.
CSMR Representative - Canada Operations (US Remote) is a Other Art & Media Jobs Csmr Representative - Canada Job at NRG located in United States. Find other listings like CSMR Representative - Canada Operations (US Remote) by searching Oodle for Other Art & Media Jobs Csmr Representative - Canada Jobs.