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Deskside Support Technician (contract)
Location:
Edmonton
Description:
Requisition Number: 95240 Deskside Support Technician (on-site) Nisku, Alberta (contract) About the Company: Insight Enterprises is a Technology Solutions Provider serving local, national, and international clients in 190 countries. In Canada, Insight has a robust staffing department that specializes in placing talented technical candidates in highly sought-after roles across the country. Description: Our client in the aviation industry is seeking a talented Deskside Support Technician for a six-month, on-site, contract employment opportunity based in Nisku, Alberta. As a Deskside Support Technician, the successful candidate will be responsible for providing first-level support to end users throughout the organization, in person as well as via email and phone calls. This is a dynamic role where customer-service focused candidates will provide technical assistance, troubleshooting and aim to resolve customer tickets without escalating to the next level of support. Candidates will be required to have access to a reliable vehicle for daily use, as well as meet the requirements to obtain a Restricted Area Identity Card (RAIC), which is used to gain full access to the environment the successful candidate will provide support for. Responsibilities: Respond to ITSM assigned tickets in a timely and effective manner. Troubleshoot user issues in M365 (Excel, Word, Power Point, Outlook). Triage and escalate tickets, as required. Perform imaging for company-provided end user devices. Setup and optimize hardware, including but not limited to: laptops, monitors, printers, cell phones, and any associated peripherals. Modify setups according to customer requirements. Assist with new IT improvement projects, as needed. Collaborate with end users to configure requests. Participate in a rotational on-call schedule, specific to the customer's outages Requirements: 2+ years of experience in a technical support-based, client facing IT role. Strong customer. Visit ListedBuy for more information.
Company:
Insight Enterprises
Posted:
December 2 2023 on ListedBuy
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Deskside Support Technician (contract) is a Other Art & Media Jobs Technician Job at Insight Enterprises located in United States. Find other listings like Deskside Support Technician (contract) by searching Oodle for Other Art & Media Jobs Technician Jobs.
Deskside Support Technician (contract) is a Other Art & Media Jobs Technician Job at Insight Enterprises located in United States. Find other listings like Deskside Support Technician (contract) by searching Oodle for Other Art & Media Jobs Technician Jobs.