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Analyst, Comm. & Indust. Cust. Relations
Location:
Toronto
Description:
48592 - Toronto - Rotation - 12 Months Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play. It’s an exciting time to join the team at Hydro One! General Accountabilities: Commercial & Industrial Customer Relations (CICR) functions regarding customers and generators. Understand how customers are set up for billing and payment. Understand how a customer's facility/meter data relationships are maintained in the meter data management system and customer information system (CIS). Respond to customer enquiries regarding contract process, field service requests, billing, rates and payment matters and other Hydro One initiatives and customer requests to modify existing accounts and services. Provide analytical support to Customers, other Hydro One Lines of Businesses, or CICR Supervisor, as required. Responsibilities include: Respond to phone calls or e-mails from customers who have questions regarding their billing, payment or service. Work with the Settlements team, and other Lines of Business, to obtain details as required. Proactively contact customers by phone or e-mail, as required for various programs, issues or initiatives. Understand regulatory compliance requirements of OEB Distribution System Code, Retail Settlement Code, IESO Market Rules and Program Rules. Assist in the development and implement business processes and procedures required to ensure the integrity of CICR functions Maintain customer account/meter data relationship in CIS and coordinate with other teams as required to update information. Respond. Visit ListedBuy for more information.
Company:
Hydro One Networks
Posted:
November 28 2023 on ListedBuy
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More About this Listing: Analyst, Comm. & Indust. Cust. Relations
Analyst, Comm. & Indust. Cust. Relations is a Other Art & Media Jobs Analyst Job at Hydro One Networks located in United States. Find other listings like Analyst, Comm. & Indust. Cust. Relations by searching Oodle for Other Art & Media Jobs Analyst Jobs.
Analyst, Comm. & Indust. Cust. Relations is a Other Art & Media Jobs Analyst Job at Hydro One Networks located in United States. Find other listings like Analyst, Comm. & Indust. Cust. Relations by searching Oodle for Other Art & Media Jobs Analyst Jobs.