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Field Service Representative - Electrical
Location:
Cambridge
Description:
Job Description ROLE SUMMARY: Responsible for servicing automation equipment remotely and at the customers’ facilities with a focus on, resolution of customer issues to support increasing customer loyalty and revenue with alignment to the customer’s needs. Responsible for preparing comprehensive service reports to support system improvements and generating additional opportunities This position will be rotated through periods of travel and services work, and periods of integration into our system build process where they will develop deeper knowledge of specific systems to become subject matter experts to support our customers throughout the life cycle of their systems. Responsibilities include: • Troubleshoot equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status. • Utilize in-depth knowledge of ATS technology to recommend efficient and cost-effective solutions to customer needs. Report, troubleshoot and correct abnormal equipment conditions Monitor for and act on opportunities to suggest additional tools or equipment necessary to better operate or maintain customer equipment. • Travel to both domestic and international customer locations for long- and short-term support. • Travel is typically 50 to 60%, but there could be periods of higher travel requests during service rotations per year. • When required, lead on-site team’s in the execution of project plans at customer site • Act as a liaison for the on-site team, ATS Project Management and the customer, ensuring project plans are communicated, and executed as per customer requirements and ATS agreement. • Coordinate third-party vendors and assist to resolve technical issues as required. • Complete detailed Service Report for the services provided in a timely manner and submit to the appropriate people. • Ensure customer issues have been resolved through follow-up communication and project/case closure if required. • Participate. Visit ListedBuy for more information.
Company:
ATS Automation
Posted:
November 19 2023 on ListedBuy
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More About this Listing: Field Service Representative - Electrical
Field Service Representative - Electrical is a Customer Service Field Service Representative Job at ATS Automation located in United States. Find other listings like Field Service Representative - Electrical by searching Oodle for Customer Service Field Service Representative Jobs.
Field Service Representative - Electrical is a Customer Service Field Service Representative Job at ATS Automation located in United States. Find other listings like Field Service Representative - Electrical by searching Oodle for Customer Service Field Service Representative Jobs.