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Services Technician - IMAC (Contract)
Location:
Calgary
Description:
Requisition Number: 95133 Job Description Job Title: Services Technician (IMAC Technician) Business Unit: Lifecycle Services Reports to (Title): Team Lead, Services Location: City/Province: Calgary, AB General Accountability: To Build, Deploy, Move, Wipe, install Software and Dispose of computer systems including application and data transfer from the replaced system. The use of Remedy to build systems from Remedy work orders and backfill coordinator roles as trained. Technical Support of and responsibility for supporting a multi-platform client base. Specific Accountabilities: Primary function of the role is to complete internal and external deployments where driving company vehicles is required. Participate in moves, required during core and non-core business hours. Backfill other IMAC services when required lifting of computer equipment is required. Respond to clients requests originating through Remedy system in a professional manner. Respond in a timely fashion to Trouble-Tickets raised in Service Desk queue for IMAC Build and Deploy services, Emergency rebuilds, within SLA, ensuring all Trouble Tickets are closed to prevalent quality standards. Follow and update documentation including Knowledge Base articles and Technical Alerts. Ensure SLA’s are achieved and client expectations are met (or exceeded). Following daily schedules as assigned. Required to participate in support of team during non-core business hours where driving and lifting will be required. Schedule testing with Clients/End-users to test application. Manage and track the progress of multiple UATs. Point of contact for technical issues with the UAT process and applications being tested. Respond to client inquiries/issues that come through via email. Updating of Remedy tickets and Asset information. Other duties as assigned. Deliver on individual and organization goals and objectives. Apply Best Practices (ITIL), based methodology to Problem Management, Incident Management. Visit ListedBuy for more information.
Company:
Insight Enterprises
Posted:
November 12 2023 on ListedBuy
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More About this Listing: Services Technician - IMAC (Contract)
Services Technician - IMAC (Contract) is a Other Art & Media Jobs Technician Job at Insight Enterprises located in United States. Find other listings like Services Technician - IMAC (Contract) by searching Oodle for Other Art & Media Jobs Technician Jobs.
Services Technician - IMAC (Contract) is a Other Art & Media Jobs Technician Job at Insight Enterprises located in United States. Find other listings like Services Technician - IMAC (Contract) by searching Oodle for Other Art & Media Jobs Technician Jobs.