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Customer Service Representative
Location:
Coatham Mundeville
Description:
We are working closely alongside a Local Authority in Cardiff to assist with the appointment of a Customer Service Representative , on a 3-month contract , highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Summary: To understand, support and advise a wide range of customers making enquiries regarding all Council services through multiple channels of access. You will be responsible for resolving a high level of calls at the initial point of contact. Responsibilities: To provide accurate, meaningful and consistent advice to customers, ensuring that they understand the action which will be taken. To listen patiently, to empathise with the customers situation and convey a genuine desire to help and support. To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of first time call resolution and customer satisfaction. To work with current and emerging technology to enhance customer contact services. To ensure continuous improvement, initiating, facilitating and responding to change in a positive manner. Qualifications: A sound working knowledge of using software within a MS Windows (or similar) environment. Experience / Knowledge: Keyboard skills demonstrating speed and accuracy whilst in a MS Windows (or similar) environment. Please note: You should be available to work immediately or at a short notice. You should have right to work in U. K Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important : We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you. Visit ListedBuy for more information.
Company:
Brackenberry
Posted:
November 9 2023 on ListedBuy
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More About this Listing: Customer Service Representative
Customer Service Representative is a Other Art & Media Jobs Customer Service Representative Job at Brackenberry located in United States. Find other listings like Customer Service Representative by searching Oodle for Other Art & Media Jobs Customer Service Representative Jobs.
Customer Service Representative is a Other Art & Media Jobs Customer Service Representative Job at Brackenberry located in United States. Find other listings like Customer Service Representative by searching Oodle for Other Art & Media Jobs Customer Service Representative Jobs.