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Customer Service Officer
Location:
Southwark
Description:
We are working closely alongside a Local Authority in Southwark to assist with the appointment of a Customer Service Officer , on a 3-month contract , highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Summary: To provide and promote a professional, high quality, customer focused service to all callers. To process information in response to enquiries, concerns or requests for Council services received through various channels. To ensure that all enquiries are swiftly and comprehensively resolved at first point of contact. To ensure that enquiries are processed in one transaction, as far as is reasonably practicable To provide a service quality function, surveying customers for feedback To signpost enquires to relevant online forms and services. Responsibilities: To deal with telephone enquiries, emails, letters and texts from customers in a professional manner, consistent with corporate customer services standards and targets. To receive monies, by debit and credit cards, as appropriate, using the Councils electronic payments facility. To follow up with customers to check job completion and service quality, within agreed timescales To use all available ICT systems to provide accurate advice, resolve enquires, raise orders, with correct level of priority and maintain and update records on behalf of the customer and ensure that duties are undertaken with regard and compliance of the Data Protection Act and other relevant legislation. To be sensitive to the needs of the diverse local community. Use all services, for example, translation services to help meet the needs of individuals Experience : Experience of working within a complex customer service deliveryenvironment either face to face or by telephone Experience of dealing directly with and advising customers Experience of using telephony and computer systems in a customerservice environment Please note: You should be available to work immediately. Visit ListedBuy for more information.
Company:
Brackenberry
Posted:
November 9 2023 on ListedBuy
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More About this Listing: Customer Service Officer
Customer Service Officer is a Other Art & Media Jobs Customer Service Representative Job at Brackenberry located in United States. Find other listings like Customer Service Officer by searching Oodle for Other Art & Media Jobs Customer Service Representative Jobs.
Customer Service Officer is a Other Art & Media Jobs Customer Service Representative Job at Brackenberry located in United States. Find other listings like Customer Service Officer by searching Oodle for Other Art & Media Jobs Customer Service Representative Jobs.