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Customer Service Supervisor
Location:
Hamilton
Description:
Darling International Canada Inc. is Canada's largest provider of rendering and recycling services to the food industry, operating six processing facilities across Canada. Darling Canada provides essential services for the efficient and environmentally responsible management of collecting, processing and recycling edible and inedible animal by-products. Darling is committed to environmental sustainability, superior quality and excellent customer service. Position Summary : We have an opportunity for a well-organized and results-oriented individual to join Darling Ingredients as the Customer Service Supervisor. The primary goal of this position is to enhance customer experience through agent management and cross functional teamwork. The successful candidate will be required to work with sales, logistics and accounting personnel and outside contractors to maintain a high level of service and satisfaction for our customers. This is a hands-on role that requires exceptional interpersonal skills with the ability to lead by example and motivate fellow team members. Position Tasks and Responsibilities: Supervises a team of 3 Customer Service representatives (CSR) who receive and deal with incoming calls from customers. The supervisor is the first point of escalation for customer issues that cannot be resolved by the responding CSR. If the supervisor cannot resolve the issue, they are responsible for managing the escalation process to ensure the issue gets to the right person and is resolved accordingly. Responsible to oversee that all customer inquiries and issues are dealt with in a timely manner. Works closely with Logistics to ensure customer needs related to service frequency, scheduling and timeliness are addressed. Develop into subject matter expert for CRM software and call and contact center software. Build and report on KPI's that measure the success of the team, while providing insight on the nature of calls. Process owner for onsite. Visit ListedBuy for more information.
Company:
Darling International Canada
Posted:
November 7 2023 on ListedBuy
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More About this Listing: Customer Service Supervisor
Customer Service Supervisor is a Other Art & Media Jobs Customer Service Representative Job at Darling International Canada located in United States. Find other listings like Customer Service Supervisor by searching Oodle for Other Art & Media Jobs Customer Service Representative Jobs.
Customer Service Supervisor is a Other Art & Media Jobs Customer Service Representative Job at Darling International Canada located in United States. Find other listings like Customer Service Supervisor by searching Oodle for Other Art & Media Jobs Customer Service Representative Jobs.