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Bilingual Customer Service Representative (12-month contract)
Location:
Mississauga
Description:
Value Proposition As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Lives - this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast. Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes: Collaborative work environment with highly engaged employees Annual Employee Appreciation Week Career growth and training programs Open communication with Senior Leaders Employee referral program Recognition programs Social activities And much more. JOB SUMMARY Reporting to the Customer Service Manager, this position is responsible for ensuring orders are processed quickly and efficiently and customer queries are attended to in a timely manner. CORE JOB RESPONSIBILITIES Manages large volume of incoming calls, identify and backss customer needs to achieve satisfaction. Assists customers in a courteous, competent and professional manner Enters accepted orders accurately and in a timely manner via different platforms (fax, phone, EDI, emails, blocks), including freight by following the Medline freight policy Provides customer communication pertaining to order status and issues order acknowledgments as required Supplies accurate and timely data including POD, ETA and freight documents Ensures that customer inquiries and complaints are correctly recorded and classified for subsequent analysis and decision making Works alongside purchasing, Canada Logistics and Warehousing to ensure product flow through and to fulfil and satisfy customer order completion by coordinating rush shipments when necessary Processes returned goods authorization following the Medline return policy. Visit ListedBuy for more information.
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More About this Listing: Bilingual Customer Service Representative (12-month contract)
Bilingual Customer Service Representative (12-month contract) is a Other Art & Media Jobs Customer Service Representative Job at Medline located in United States. Find other listings like Bilingual Customer Service Representative (12-month contract) by searching Oodle for Other Art & Media Jobs Customer Service Representative Jobs.
Bilingual Customer Service Representative (12-month contract) is a Other Art & Media Jobs Customer Service Representative Job at Medline located in United States. Find other listings like Bilingual Customer Service Representative (12-month contract) by searching Oodle for Other Art & Media Jobs Customer Service Representative Jobs.